Top 10 Tips For Security Guards To Conduct Effective On-Foot Patrols And Tours

Security Guard App Security Guard App on November 25, 2024

Keeping a close eye on clients’ site through regular patrols is crucial for protection of assets and safety of every individual involved. While we rely on advanced surveillance technology to help us stay vigilant, it’s important to remember that these systems have their limitations, especially after an incident has already occurred. Which is why, the traditional practice of conducting on-foot patrols remains as relevant as ever. Effective patrols not only ensure that we are constantly monitoring the area but also act as a deterrent to potential criminal activities. They help us maintain a watchful presence throughout the premises, ensuring nothing escapes our attention.

However, conducting thorough patrols is no walk in the park. It requires careful planning, predefined routes, and unwavering focus. So, in this blog, we’ll delve into some practical tips for security guards to carry out patrols and surveillance effectively, keeping everyone safe and protected.

Establishing A Plan

Creating a solid patrol plan is essential for effective security measures. Security guards cannot simply just wander around at random; they need predefined patrol routes that cover every inch of the site. This means knowing the layout inside and out, making sure every corner is checked, prioritizing high-risk areas. These plans need to take everything into account -the site’s layout, entry and exit points, vulnerable spots, and past incidents to ensure thorough coverage and proactive security measures.

Utilizing Proper Equipment

Equipping security guards with the right gear is key, especially during nighttime patrols when risks are heightened. Having the proper equipment not only enhances the effectiveness of patrols but also boosts guards’ ability to detect and respond to potential threats. From flashlights for navigating dark areas to two-way radios for seamless communication with colleagues, and even self-defense items like batons or pepper spray for unexpected confrontations, having the right tools at hand is essential for ensuring the safety and security of the premises.

Maximizing Visibility

Ensuring visibility, especially during nighttime patrols, is crucial for deterring criminal activity and safeguarding the security of the site. Not only does being visible help keep potential threats at bay, but also provides reassurance to the site occupants that their safety is being looked after by professionals. Strategies for maintaining visibility may include ensuring premises are well-lit, wearing reflective clothing or vests for increased visibility, and strategically positioning security vehicles to maximize coverage.

Varying Patrol Routes And Their Timings

To stay one step ahead of potential threats and troublemakers, security operations should be hard to predict. All it takes is for a trespasser or a criminal to observe a set pattern in patrol routes, and their timings and they can easily exploit this knowledge to cause trouble when guards are off duty. To counter this, security personnel should vary their patrol routes and timings regularly. By adopting random patterns, guards can avoid establishing predictable routines that criminals could exploit, making it harder for them to anticipate security measures, increasing the likelihood of detecting suspicious activity, or unauthorized access.

Paying Attention To Detail

“Devil is in the details” when it comes to security. Security guards must remain vigilant and not overlook anything out of ordinary during patrols and surveillance. Ignoring seemingly minor issues can lead to major security breaches. Whether it’s encountering someone suspicious, or noticing a malfunctioning streetlight or surveillance camera, or witnessing a minor altercation, every detail matters and should be documented. Such observations help security personnel to identify potential risks and take appropriate action promptly before they can become a problem.

Maintaining Situational Awareness

Having a good sense of situational awareness distinguishes a security officer as a cut above the rest. They need the ability to assess and respond swiftly to any given situation that arises, considering a variety of factors- from understanding their location to being aware of their surroundings and evaluating potential risks posed by a suspect. Enhancing situational awareness involves scanning for anomalies, identifying hazards, and trusting instincts to detect suspicious behavior. With vigilance and attentiveness, security personnel can proactively mitigate risks and ensure the safety of the premises and its occupants.

Communicating Effectively

Effective communication is pivotal for conducting successful patrols. Security officers rely on efficient communication to relay information, respond to incidents and share insights. Miscommunication or delayed response can compromise security. Therefore, establishing communication channels like  Security Guard App’s Messenger and radio etiquette, using standardized codes and procedures and ensuring timely incident reporting are some of the essential practices to enhance communication within the team and improve their coordination as well as response capabilities.

Incident Response

Incidents can vary greatly in nature and require different strategies for mitigation. It’s essential for security personnel to be equipped with the knowledge and training to respond effectively to diverse situations, whether it’s a security breach, emergency or criminal activity. Having a clear understanding of established protocols and procedures is key to ensuring a prompt and decisive response. By following these guidelines, security guards can prevent escalation and minimize potential harm or losses.

Continuous Training And Improvement

Since the security industry is dynamic, security guards need to be too. Continual training and skill development is necessary for guards to stay abreast of the industry trends, emerging threats and best practices to bolster their capabilities and effectively address evolving security challenges. For upskilling themselves, security guards can participate in seminars, workshops and online courses. Additionally, conducting regular drills and exercises enables security guards to hone their response procedures and enhance preparedness for various scenarios they may encounter on duty.

Follow Post Orders Diligently

Effective patrols are more than just a routine task- they are strategic. Which is why post orders are meticulously crafted, taking into account how to achieve maximum effectiveness in patrols, high-risk areas and most importantly, client’s priorities and needs. By acknowledging and adhering to post orders, security guards ensure that patrols are conducted with precision and purpose. They also serve as a vital tool, guiding guards to understand client’s mission while honing their observation and assessment skills.

Conclusion :

In conclusion, the cornerstone of security lies in effective patrols and vigilant surveillance across diverse environments. By integrating these insights into their patrol routines, security guards can elevate their performance, fostering a safer environment for all. It is imperative for security personnel to apply these strategies diligently, remaining steadfast in their mission to safeguard people and property from potential threats.

Security guard management systems like Security Guard App are designed to optimize such practices, empowering guards to conduct patrols with ease while maintaining unwavering vigilance. These tools eliminate unnecessary burdens, enabling guards to focus on implementing these strategies and maximizing the impact of their patrols and surveillance efforts.

How To Create A Healthy Security Guard Diet

securityguardapp on September 14, 2021

Sticking to a healthy diet can be difficult to almost impossible if you work strange hours. That is why it is very difficult for security guards to maintain a healthy diet, and their job also might not involve much exercise. Here is a plan for a healthy security guard diet.

Meal Choices for a Healthy Security Guard Diet

It is not necessary for you to follow all the healthy meal advice, and it would become far too difficult to follow. Go with the meals you enjoy and to make your diet healthy, use complex carbohydrates, lean protein, and high fibre.

Lean protein such as tuna or chicken helps your body receive what it requires without the excess calories and fat. You don’t want to take anything too high in fat if your job is only watching CCTV cameras. High fibre food is really great for health and should be included in the diet. Complex carbohydrates such as bananas and rice provide slow-release energy, which means you won’t have to rely on snacks very heavily.

Remember Snacks

Everyone loves snacks. However, readily available, low-quality snack food can have a big impact on the diet of a security personnel. Most snacks are high in calories, sugar, and fat. All these things aren’t really necessary if your job doesn’t require you to walk very much.

Eat snacks that are high in complex carbs, protein, and fibre. Nuts are a great snacking choice because they make you feel full and also have great sources of healthy fibre and fat. Hummus is another great choice, and you can have carrot or celery sticks instead of tortilla chips. While it may not sound interesting, you should really watch out for your calories for a healthy security guard diet.

Drinks for Healthy Security Guard Diet

When you are working as a security officer, staying alert is really important. And to stay alert, you need to stay hydrated. When it comes to drinking, water is obviously the best choice. You can also take fruit or flavoring such as mint or cucumber with water. If you drink a lot of coffee, you can drink herbal teas instead. Many of these contain natural stimulants like ginseng, which perk you up without affecting your concentration.

A security guard doesn’t have to eat unhealthy foods. And to create a healthy security guard diet, advance planning is important. Then, following the diet plan will make the difference. This will help you save money and give you better control over your nutrition and calorie intake.

6 Signs a Business Needs to Hire Professional Security Guards

securityguardapp on July 29, 2021

You may have never thought about getting security guards or security services before, but certain incidents making you give the idea a thought. Now, you are facing the dilemma of whether you should hire professional security guards or not. What are the circumstances that require security guards? Here are a few signs a business needs to hire professional security guards. These will help you figure out what to do. 

Concerned About Crime

If crime is rising in your area, you should hire security guards as a precautionary measure. Visible security guards will deter and discourage criminals from planning anything against your business. 

Keeping Visitation Records

If you get a lot of visitors in your business, you need security guards. Usually, they are tasked with maintaining the day-to-day functioning records of the building. Besides this, they may also keep records of malfunctioning door locks, broken equipment, or suspicious employee behavior. Having someone in this role can help you prevent crime. Good records can also save you from potential liability problems. 

If Emergency Response is a Concern

The police always arrive after the crime has taken place. Their arrival also takes time as they need time to coordinate and reach the location. Having trained security guards can help you deal with all kinds of circumstances, from medical emergencies, physical disputes to fires. 

Late-working Employees

Your employees can find themselves at risk when they work late at night. Having security guards can ensure that the area and your employees are safe. They can further ensure employee safety by escorting them to their vehicle at night and make sure they also leave safely. 

Vandalism

Vandals don’t just rob your premises, they also cause property damage. From breaking windows to spray painting, they do all sorts of property damages. If your business has security guards, vandals will not be able to come to your premises and indulge in all these things. 

Theft

This is one of the most important reasons to hire security professionals. Theft can cause a lot of damage to the business, and it can be done by your customers or your employees. Security professionals will set up an efficient security system to put a stop to that. This includes surveillance systems, electronically maintained access points, sensors as well as security guards. Security guards can watch your products and make sure they aren’t stolen. 

If you feel concerned about security, then you should hire professional security guards to protect your business. And if any of the above-mentioned cases matches with your business, you should immediately hire security guards to prevent any loss or damage. 

Measures to Strengthen Your Existing Security Services

securityguardapp on July 20, 2021

The security services at your business or office should not remain static. Security requirements and needs changes. The is because the security risks are increasing, and the types of threats your business faces are also changing. There are various measures to strengthen your existing security services.

Increase the Number of Security Guards

When you want to improve the security infrastructure of your office, the first thing you should consider is increasing the number of security guards on the premises. If you think there are some tricky or important spots that require better security, then you need to hire more security to make sure all the spots and areas are covered.

There may come circumstances where a large number of criminals, intruders, or protestors show up and could outnumber the guards you have. That is why to deal with such cases; you need to have a sufficient number of security guards.

Install More Surveillance Cameras

Your surveillance cameras could be missing out on some spots. Install some more state-of-the-art surveillance cameras to strengthen your security. This would help you cover more areas. In addition, this will also ensure your security guards don’t miss any corners or any incidents of the building.

More Recording and Storage Capacity

Lack of recording and storage capacity is a typical security lapse. You need to make sure that everything is being recorded by the cameras if you want to have a more robust security mechanism. And to achieve that, you can choose cloud computing and unlimited data storage.

With the increasing number of crimes, your business should have everything recorded within your premises.

Hire Highly Trained Security Guards

Hiring highly trained security guards is a great way to improve the security of your business. You can also ask your guards to take on-job training. Security officers with advanced training can handle higher-level crimes.

Equip Your Security Guards Well

You can also equip your security guards with more advanced resources and equipment. It will increase their accuracy and precision in observing what is happening, which will boost their performance. This will improve the effectiveness and preciseness of their response.

Advanced resources and equipment enhance the capabilities of your security guards and enable them to cope with criminals. It is really important to improve your businesses’ security.

Reward Security Guards

Motivate your security guards by giving them rewards. You can give a security guard who has outperformed others a token of appreciation.

How Security Guards Keep Crowds Under Control

securityguardapp on July 12, 2021

The tasks of security guards vary, and one of their typical work involves crowd control. Security guards are the ones who site managers and event planners often rely on to maintain a sense of decency and order at crowded events. 

In order to establish crowd control at an event, security guards are positioned at a check-in point. This checkpoint is a place where they observe and interact with people as they enter and exit the event. 

They may check people’s ID cards to confirm their identity. In addition, they can check the attendees for potential dangers or dangerous items. Attendees also feel safe when an authorized person is present at the entrance/exit of the event. At events, security guards should be highly visible to make their presence known. This is for the good of the crowd. 

In the meantime, security guards are also trained and capable of dealing with troublemakers. If anyone is acting badly, a security guard can calm things down by talking to them. They always try to de-escalate conflicts. If things come to this, they may even physically remove the person from the premises to keep the peace. When and if a fight breaks out that is above the guard’s pay grade, they can ask the police to intervene. 

Another important thing security guards can help with is that they help handle the flow of traffic at events. They can also ensure the comfort and safety of the people by encouraging them to spread out when they are too close together. They can guide people to the direction of various things, such as bathrooms. And to ensure order, ropes and other barriers can also be used to organize crowds. 

4 Common Outdoor Job Settings for Security Guards

securityguardapp on May 11, 2021

Security is important for all types of businesses and their operations, including the ones that occur outdoor. If any business runs an outdoor operation or section, then the outdoor area needs to be evaluated in the security planning, which will result in the posting of security guards. 

It is not necessary that the security guard’s assignments will only be in an indoor location. In reality, quite a few security officers are posted outdoors. A security guard can expect to be assigned both indoors and outdoors. Here are the four most common outdoor job settings for security guards. 

Parks and Recreation 

In recent years, it is becoming common to assign private security guards to public parks and recreation spaces. Although national and state parks train their own park rangers for this job, it is also common to see private security guards at city and county parks. One of the reasons security guards are being posted at parks by municipalities is vagrancy. Although this task is typically handled by the local police department, it is a low priority for law enforcement. While private guards can’t just issue citations or tickets for violations, their presence can deter unruly behavior and vandalism. So, they can make public space safer with their presence. 

Corporate and Industrial Parks

City councils try to attract business activity and might not think about passing zoning resolutions to build industrial areas and corporate parks. So, it is the responsibility of the property managers to provide security for the tenants. Tenants can also share the costs of security guards posted at industrial and corporate parks as part of their lease contracts.

Events That Attract Crowds

Major events tend to feature dozens of security officers protecting the event from unwanted incidents. When providing security for an event, the responsibilities of security guards may include general security, individual protection, coordination, patrol security, as well as crowd control. 

Parking Lots 

If the parking lots are counted as part of the company’s operation, then the company will have to include them within their security plans, which may include posting of security officers for the purpose of protecting property and people. Some guards may be assigned permanently for patrolling the outdoor parking lot. Some facilities may change guard shifts between indoor and outdoor settings, so security guards don’t settle into habits that compromise their alertness levels.  

Do All Types Of Businesses Need Security Guard Service?

securityguardapp on April 20, 2021

Yes, whatever business you have, you need professional security guard service looking after your belongings and property. Your need for having security guard service doesn’t depend on your business type or the products you offer. 

In this article, you will learn about some of the vital areas of business that surely need to hire a security guard company. 

Security for Construction Sites

Typically, a construction site is filled with construction material and other things in bulk. That is why construction companies must have security guard service to prevent stealing and theft from the site. 

Not having a proper security plan can invite crime to the site. Besides theft, an under-construction building can summons the evil elements of the society and can serve as a hiding place for them. That is why you need to have security guard company to protect such sites all the time

Security for Retail

Shoplifters can pretend to be customers and enter the outlet, then seize on any opportunity they get. That is why retail stores require more security. The professional security guard company you hire must ensure that there are no blind spots where shoplifters or criminals can execute their felonious acts. 

The security professionals you hire also needs to have the latest and high-quality security and surveillance instruments in place. Technologies such as modern monitoring systems and high zoom cameras will help to catch criminals and stop crimes. 

Security for Healthcare Facilities

There are many reasons for healthcare facilities to have security professionals. They can protect the facility and help in smoothening the running process by managing conducts inside and outside the facility. They keep the law and order inside the facility and also ensures the security of the parking lot. 

Healthcare facilities also need to have a security system that will keep an eye on who is getting inside and who is getting out. They can also observe the patients, relatives, and attendants all the time and make sure there are no missing patients or any valuable belongings.  

Bankruptcy Asset Protection

When an owner becomes bankrupt, the property and the assets need protection. Hiring a security guard service provider will make sure that no one misuse or capture the building in any way or steal any property. 

The debtor may try to capture, steal or damage the property, so to avoid such incidents security guard is an utmost necessity. 

Security for Oil and Gas Venues

Oil and gas are some of the most valuable businesses as well as sites in the world. These two natural resources are of great value in the world, which can make these kinds of sites the target and victim of higher-level organized crime. 

That is why these facilities need the best protection to prevent any chances of organized crime. For the security of oil and gas facilities, security guards must have the required training to deal with high-profile criminal acts. 

Security is a necessity for any business. That is why it is very important to implement a good security strategy to ensure the safety of your business. 

 

4 Ways to Provide Excellent Customer Service as Security Officers

securityguardapp on April 14, 2021

Although it is not easy to work as a security officer, it is rewarding. For security officers, it is very important to stay professional and serious in difficult situations. Being disinterested or distant can make your job difficult if customers sense you as unhelpful or unfriendly. Increase your customer satisfaction by focusing on your customer service skills. This will also make your work an enjoyable place to be.

Here are a few ways that can help you offer excellent customer service.

Make a decent first impression

When someone arrives at a business, security officers are often the first contact they have with the business. Put a friendly, pleasant face and greet every customer. During your initial encounter, tell customers your name and ask how they would like to be addressed by you. Until they give you an answer, always address them as Mr. or Ms. and the last name of the customer.

Keep yourself groomed and keep your uniform clean and pressed. Avoid anything that could be seen as unprofessional, such as scuffed shoes, large pieces of jewelry. Make sure your nameplate or badge is visible to customers, and keep your shirt tucked in.

Help customers

Often, negative customer experiences can turn into a positive one because of the little things. No doubt, your first priority is the security and safety of the business, employees, and customers. But if you offer a bit of extra service, this could make dealing with the customer much easier.

Hold the door open for customers, particularly when they have heavy or large things on their hands. Learn a thing or two about the business you are serving; this will help you give the customers accurate and thorough directions. If you can leave your position, offer to escort customers to their vehicles when it’s dark.

Repeat what the customer says, requests, and questions back to them in your own words. This will show them you care and understand their wishes. Also, let them know it would be your pleasure to help them with anything you can.

Control your voice and body language

While conversing with customers, maintain a calm, confident and friendly tone of voice. This will make the customer feel both relaxed and secure. It is essential, especially for angry or irritated customers. Emitting an agitated or defensive tone could escalate customers further.

Do not make long pauses and avoid including “ahs” or “ums” into your conversation because this can reflect you as distracted or unsure. Smiling can have a positive impact on customers, don’t just maintain a straight face at all times.

Stay heedful of your body language. This can also have a huge impact on how customers perceive you. When you speak with customers, hold eye contact to show them you are focused on what they have to say. Also, don’t slouch, as this will convey a disinterested and lazy attitude. Maintain a good posture and appear attentive and willing to help.

When you speak with customers, don’t cross your arms in front of your chest or keep your hands in your pocket, as this can make you appear closed off.

Clarify Yourself

To help the customers understand why you are doing or need to do certain things, explain security procedures to them. This also makes it more likely that they will comply without making a scene. When security officers offer an explanation without the customer asking, this assures the customer that security guards aren’t asking for unnecessary, arbitrary behaviors and just following the proper procedures.

When you ask for identification or request customers to put their possessions through a scanner, explain to them why you have these policies and how they help to protect them. You should also let customers know if they are going to encounter any other procedures anywhere else in the building and always thank them for complying with the instructions.

Security Risks Your Business Site Faces During Its Off Hours

securityguardapp on April 6, 2021

Does your business have enough security when it’s closed? After hours at your business, present a set of safety and security challenges. You have to successfully meet these challenges to keep your business safe. Read below to find out some of the most common concerns every business owner is worried about during closed hours.

After-hours workers at risk

Most companies have staff who sometimes need to work during the off-hours. Maybe it is the production team preparing for the holiday sale season or your accounting staff closing the books, or the management team brainstorming over some company challenge. Regardless of the reason to have after-hours workers, it is the company’s responsibility to keep them safe.

At after-hours, your employee’s way of using the site determines the best approach to security. You should also provide security patrols and helpful officers to have an eye on them. And control the access to the site to make sure the employees are safe from intruders.

Empty Buildings could become the target

When your building is empty, it could become the target of a variety of crimes. While some of these could be comparatively minor, others can cost your business a significant amount of money.

Knowing the risks your property could face is the first step toward its protection. If your business property is in a bad neighborhood, it may require a combination of security patrols, monitored cameras, and physical entry security. The security of the computer servers that contains sensitive data regarding clients should be upgraded. And a business with plenty of bare lands could add extra patrols to prevent trespassers.

Vendors may not be Diligent

Most businesses have third parties that stay on the job site at unusual times. Many businesses hire cleaning services to work when the place is free of employees. You may also have deliveries to receive in early mornings or weekends.

It is also very important to keep track of vendors who aren’t directly under your management. Because even a cleaner who forgets to lock a door could open up your building for thieves accidentally. One of the most useful and cost-effective ways to know what vendors are up to is the monitored cameras. You can provide added security by installing coded access control or live security guard patrol to check up on the site after the vendors left.

Fires and disasters could occur in off-hours

Even closed businesses aren’t immune to natural disasters. Inactive operations are also susceptible to things such as electric shorts, spontaneous combustion of chemicals, or broken water main. If these things happen after hours, the damage could be much worse than the office hours, as there will be no one to stop it promptly.

For common risks like flooding and fire, every business should make sure it has a good alarm and monitoring system in place. Cameras can be a decent alternative to having individuals on sites at all hours. And frequent patrol of trained professionals can help prevent many crises.

What Number of Security Officers Do You Need?

securityguardapp on March 16, 2021

How many security officers you need to hire depends on the purpose you are hiring for and the area they need to cover. However, it is always better to have multiple security guards in any situation as they will be able to cover more ground as well as assist each other if needed.

On the other hand, if you think your situation can be handled by one security guard, you may get just one. However, being able to estimate the number of officers needed is very important. That is why you should have a better idea of when you are more likely to need more officers.

When you have a lot of areas to cover

A single security officer can’t be in two places at once, no matter how efficient and competent he is. If any event or property has a big space to cover, then you should hire multiple security officers instead of relying on one. You don’t need to have an officer at every position all the time. But you should at least have enough officers to patrol the entirety of the area in a practical time.

That way, the officers will be able to respond quickly and help each other if anything goes wrong.

For transporting valuable items

The more valuable the item is, the more security you should have, which means having more security officers. For example, an antique auction event should have multiple officers as expensive items are being displayed, which could get damaged or stolen. Relatively, an event such as a big picnic is less likely to have expensive items that can be harmed.

Based on the situation and risk factors, your security provider can advise you as to what number of officers you might need.

When eyewitnesses might be required

Having multiple security officers is vital for businesses concerned about crimes. It can be difficult to get eyewitness testimony even from the most trained individuals. That is why having more eyewitnesses increases the chances of catching and convicting a criminal. 

For a large number of people

Big events require multiple officers. Typically, you should hire a security officer for every 75 to 150 people. And if the event is particularly rowdy, then hiring more people to control the event is a good idea. Because, when handling a very large group of people, even the best officers won’t be able to provide reliable control.

When big events take place, the visibility of a security officer is also very important. This will let the people know that someone with authority is watching over them, which will make them feel secure. Therefore, you need to have at least enough security officers that they are easily noticeable in the crowd. And if someone needs help, they can find an officer promptly.

Obviously, there are situations where having a single officer would suffice. A single security officer may be able to cover a small business, the lobby of a hotel, or a small event.

By carefully considering the aforementioned factors, you can calculate what numbers of security officers would be sufficient for your particular needs.