In the security sector, accountability is a vital component. Without it, no security service provider can think of delivering services that people need from them. Without it, you cannot get better performance out of security guards on a security patrol. Supervisors need to instill the principles of accountability within the guard teams. The rewards you’ll get will be worth the effort.
So, let’s briefly take a look at the ways you can achieve it hassle-free.
Train The Guards
When training is emphasized, it sets the bar for accountability. It ensures the security guards have the tools & skills to do what is expected of them on a security patrol. Just make sure they initially have the required qualification & training to respond to situations. They have a basic idea of how to use a security guard app to report & communicate.
The job of security guards is such that most of the time, they have to work in teams under various environments. Emphasizing it can have a significant impact on the security guard’s morale & commitment to excellence. As a result, improvement in the quality of security services they offer can be seen on a long-term basis.
Assist Your Guards
Help the security guards to do their jobs by providing them the tools, information, as well as the list of protective gear mandatory for guards to perform. Frequently review their performance to identify & correct their actions. Take customer feedback into consideration. Also, suggest to them the way they can enhance their skills to conduct better security patrols.
Lead By Example
One of the best ways to inspire your team of security guards is to be an example to them. When you interact with them as they work, show them the high standards they need to aspire to. Depict the right behavior & action they should follow. Help them adopt these values. This will set for them a bar to live by and work diligently.
Commemorate The Wins
Celebrate even the smallest of victories. Applaud your security guard’s achievements at any and all opportunities. This will go a long way towards boosting their morale and showing security guards that their efforts are highly appreciated and recognized. Hence, in addition to reinforcing accountability, it will promote loyalty and create leaders that you will be able to depend on.
Before turning into an expert, everyone starts as an inexperienced security guard. Therefore, take the initiative to spend a little time with the security guards to help them discover and reach their potential. Also identify the guards that need more training, the areas for growth, or those that need more recognition.
What better way is there than to utilize technology to hold your guards accountable? None! A stand-alone mobile app like that of a Security Guard App can be enough to ensure that. The reason being, it allows the security guards to check-in/out, track them live, share guard tour reports in real-time, and so much more. You’ve got to try it to believe it!
If your security guards fail, it isn’t their failure alone, it’s your failure too. So, be sure to hold yourself accountable too. Evaluate your actions to determine if you are contributing to a culture of accountability & high standards. If that’s not the case and your actions are lax, know that you are contributing to the failure of your team.
As a supervisor, how do you plan to hold your security guards accountable?
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